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SolidMeta Terms of Service

Posted: 28.03.2024

Welcome to SolidMeta, a leading platform designed to foster creativity and efficiency in your creative projects through innovative AI technology. Our suite of services, including innovative data storage, sharing solutions, and advanced AI generation and analytics features, is designed to elevate your creative endeavors. These Terms of Service (“Terms”) govern your access to and use of SolidMeta’s services, software, websites, and related services (collectively, the “Services”).

Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, and any other policies applicable to specific components of our Services. If you disagree with any part of these Terms, you must discontinue use of our Services immediately.


  • “Services” refer to all software, websites, and services provided by SolidMeta.
  • “Content Data” encompasses files, 2D & 3D media content, messages, and any materials you provide on the platform.
  • “AI Analytics” involves the processing and analysis of data through AI for service improvement and personalized experiences.

AI-Enhanced Features and Analytics

SolidMeta employs AI to deliver tailored and improved user experiences through:

  • Task Engagement & Management: Optimizing collaboration by analyzing user task engagement.
  • Incident Analysis: Enhancing reliability and support by examining incident tickets and patterns.
  • Project Efficiency: Refining project management tools through analysis of project timelines and digital metadata.
  • Digital Metadata: To provide comprehensive metadata analysis for your 3D modeling and 2D media project.
  • Anonymous Tracking: When enabled by an administrator, this feature allows for the collection of activity data without personal identification, ensuring privacy while providing valuable insights.
  • AI Analytics Using Communication Data: We also employ AI analytics on chat messages and timings to offer our Analytics Services.

AI Training with Your Content

Your content enriches our AI’s learning, enabling sophisticated features such as image recognition and generative AI services. By using our Services, you permit us to use your Content Data for these purposes.

Your Content & Permissions

When using our Services, you may provide us with your files, 2D & 3D media content, messages, creative and non-creative texts and other materials (“Your Content”). You retain ownership of Your Content. We require your permission to host, back up, and share Your Content when you direct us to. You grant us and our trusted partners the necessary permissions to provide the Services to you. You assure that sharing Your Content through our Services infringes no one’s rights. By using our Services, you grant SolidMeta a global, non-exclusive, royalty-free license to use Your Content and chat data for the purposes of AI training and analytics. This helps us develop, test, and enhance the features and functionalities offered to you.

Your Responsibilities

Your use of the SolidMeta Services must be in compliance with our Acceptable Use Policy and all applicable laws.

Ensure that:

You have the right to access, review, and request changes to your personal data. For any such requests, please contact us directly through the provided contact details.

  • You have the necessary rights to Your Content and that sharing it through our Services doesn’t infringe on anyone’s rights.
  • You keep your account details and password confidential and notify us immediately of any unauthorized use of your account.
  • You understand that your use of the Services is at your own risk and that you’re responsible for any loss or damage arising from that use.

The MetaHub Module

The MetaHub module is specifically designed for the storage, management, and sharing of digital content. When using MetaHub, you agree to:

  • Not store or share content that infringes on intellectual property rights, is illegal, or violates our Acceptable Use Policy.
  • Acknowledge that we may impose limits on your storage usage and bandwidth to ensure optimal service performance for all users.

Intellectual Property Rights

When you create using SolidMeta’s array of services, your intellectual property rights are fully respected and protected. You retain ownership over the content you produce, and we claim no ownership rights to your work. SolidMeta is granted a limited license to use your content solely for the purpose of providing and improving our services, including AI training and analytics, as outlined in these Terms. We are committed to fostering a creative ecosystem where your rights are recognized and upheld.

Data Privacy and Security

We prioritize the security of your data and are committed to maintaining the privacy of your personal and project information. Our platform employs advanced encryption, secure data storage, and network protection technologies to safeguard your information against unauthorized access, alteration, and misuse. We regularly update our security practices and protocols to stay ahead of potential threats, ensuring that your content, project details to messages, remains secure. For detailed information on our data handling practices, please refer to our Privacy Policy.

Service Availability and Reliability

SolidMeta strives to ensure our services are always accessible and reliable. However, occasional maintenance or unforeseen technical issues may disrupt service availability. We pledge to communicate any planned downtime in advance and to promptly address service interruptions to minimize any inconvenience to you. Our team works around the clock to monitor performance and swiftly resolve any issues to maintain the high reliability you expect from us.

Subscription and Payment

Access to certain Services or features, including premium functionalities may require a paid subscription. Detailed subscription terms, payment methods, and conditions will be provided at the time of purchase.

Modifications to Services

SolidMeta continually evolves its Services. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including hours of operation or availability of the Services or any feature, without notice and liability.

Dispute Resolution

In the event of a dispute, we aim to resolve it informally first. Please contact us at info @ solidmeta .io. If we cannot resolve the dispute informally, you agree to binding individual arbitration or small claims court, except as provided in these Terms.

Governing Law

These Terms are governed by the laws of Madeira, Porgual, without regard to its conflict of laws rules.


You may terminate your use of the Services at any time. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services. SolidMeta will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements


You may terminate your use of the Services at any time. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services. SolidMeta will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements

We reserve the right to suspend or terminate accounts that violate our Terms or engage in prohibited activities. Reasons for suspension or termination may include, but are not limited to, copyright infringement, illegal conduct, harassment, or security breaches. Affected users will be notified and given an explanation for the action taken. Users have the opportunity to appeal account suspensions or terminations by contacting our support team, providing a platform for review and potential reinstatement.

User Account and Registration

To use SolidMeta’s Services, users must register and create an account. You must be at least 13 years of age to create a SolidMeta account. By registering, you affirm that you meet the age requirement. Account registration requires you to provide accurate, current, and complete information and to update this information to maintain its accuracy. SolidMeta reserves the right to suspend or terminate accounts that are found to contain inaccurate or incomplete information.

User Conduct and Acceptable Use

Users are expected to use SolidMeta’s Services responsibly and legally. Actions that infringe on the rights of others or violate laws are prohibited. This includes, but is not limited to, posting or sharing content that is illegal, harmful, or promotes violence. Users found in violation of these guidelines may have their accounts suspended or terminated.

Copyright and DMCA Policy

SolidMeta respects the intellectual property rights of others and expects its users to do the same. We will respond to notices of alleged copyright infringement in compliance with the Digital Millennium Copyright Act (DMCA). If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our designated agent with the written information specified by the DMCA. Our DMCA policy, including contact information for our designated agent, is available on our website.

Limitation of Liability and Disclaimer of Warranties

SolidMeta provides its Services “as is” and does not guarantee that the Services will be uninterrupted or error-free. To the fullest extent permitted by law, SolidMeta disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. SolidMeta shall not be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or in connection with the use of its Services.

Refunds and Cancellations

Subscribers may cancel their SolidMeta subscription at any time. To ensure a smooth cancellation process, users can manage their subscriptions through their account settings or contact our customer support. While our subscriptions are generally non-refundable, exceptions may apply in certain circumstances or jurisdictions. If you believe you are entitled to a refund, please reach out to us with your request and supporting details for evaluation.

Modifications to the Service

SolidMeta is committed to continuous improvement and innovation. We reserve the right to modify, add, or discontinue features, functionalities, or aspects of our services as we evolve. Significant changes will be communicated to our users through email notifications, announcements on our platform, or both. We encourage feedback on any changes, as user input is invaluable in shaping the future of our services.

Changes to These Terms

SolidMeta reserves the right to modify these Terms at any time. We will provide notice of such changes as appropriate, such as by posting the revised Terms on our platform or via email notification. By continuing to use the Services after such changes are made, you agree to be bound by the revised Terms.

User Feedback

We highly value the insights and suggestions from our SolidMeta community. User feedback is a cornerstone of our development process, influencing new features and service enhancements. We invite you to share your thoughts and ideas with us through our feedback portal or by contacting customer support. Together, we can build a more powerful and user-centric platform.

Please note that by submitting feedback or suggestions, you grant SolidMeta a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate any such feedback or suggestions into its Services without obligation to you.

Contact Information

For questions or concerns about these Terms or our Services, please contact SolidMeta at


Rua Nova de São Pedro, No. 54, 2nd Floor, Office D
District: Ilha da Madeira, Municipality: Funchal, Parish: Funchal (Sé)
9000 048 Funchal

We are dedicated to addressing your concerns promptly and thoroughly.

This document is version 1.0, last updated on 28 March 2024.