SolidMeta Privacy Policy

Last Updated: 16.4.25

1. Introduction

At SolidMeta, your privacy is paramount. We are committed to protecting your personal data and ensuring transparency in how it is collected, used, and shared as you use our platform and services.

2. Information We Collect

During your interaction with our platform, we may collect personal information including but not limited to:

• Contact Details: Your name, email address, and phone number for communication and account management.
• Account Information: Username and password to secure your access.
• Financial Information: Credit card numbers or other payment methods for processing transactions.
• Content Information: Including 3D & 2D data models, metadata, and other materials you upload to personalize your experience.
• User Behavior Data: Preferences, searches, transactions, and engagement patterns to enhance service delivery.
• Technical Logs: Device details, browser types, IP addresses, and other technical data for improving system security.

3. Utilization of Your Information

We use your personal data to:

• Provide, improve, and personalize our services and platform.
• Communicate with you, including answering queries and sending updates.
• Process payments and maintain accurate transaction records.
• Detect and prevent fraud or other illegal activities.
• Enforce our Terms of Service and fulfill contractual obligations.
• Comply with legal and regulatory requirements.

  AI Training and Analytics: Use your content data, including inputs for AI-generated content, to train and improve our AI models, as outlined in our Terms of Service. This processing enhances our services and user experience.

4. Sharing Your Information

We may share your data with:

• Third-party service providers for operational support.
• Legal or governmental bodies when required by law.
• Other parties with your explicit consent.

 5. Data Security

SolidMeta employs robust technical and organizational measures to protect your data against unauthorized access, loss, or damage. However, we acknowledge that no system is infallible and commit to acting swiftly in the unlikely event of a security breach.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
Specific retention periods include:

• Contact Details: Deleted within 30 days of account closure, unless required for legal claims or ongoing inquiries.
• Account Information: Deleted within 30 days of account closure to respect your privacy, unless needed for disputes.
• Financial Information: Retained for 10 years from the end of the calendar year of the transaction to comply with German tax and accounting laws. Sensitive payment details (e.g., full credit card numbers) are deleted after processing unless needed for recurring payments.
• Content Information: User-uploaded content (e.g., 3D/2D models, excluding metadata) is deleted within 30 days of account closure or upon your request.
• User Behavior Data: Deleted within 30 days of account closure, unless anonymized for analytics, in which case it may be retained indefinitely.
• Technical Logs: Deleted within 30 days of account closure to minimize data storage, unless needed for security investigations.

Data is securely deleted or anonymized once retention periods expire, unless longer retention is required by law. You may request deletion of your data per Section 7, subject to these obligations.

7. Your Rights

You have the right to:

• Access your personal data and receive a copy.
• Request correction of inaccurate data.
• Request deletion of your data under certain conditions (e.g., if no longer needed).
• Restrict processing in specific situations (e.g., during a dispute).
• Receive your data in a portable format (data portability).
• Object to processing based on legitimate interests.
• Lodge a complaint with a data protection authority (e.g., in Germany, the relevant Landesdatenschutzbeauftragter).
• To exercise these rights, contact us at privacy@solidmeta.io.

8. International Data Transfers
Users outside our base country should be aware their data may be transferred to regions with different data protection laws, such as Portugal (Unevis Ventures, LDA) or other jurisdictions. When transferring data outside the European Economic Area (EEA), we use Standard Contractual Clauses or other approved mechanisms to ensure adequate protection. By using SolidMeta, you consent to these transfers under the terms of this Privacy Policy.

9. Protecting Children’s Privacy
SolidMeta is not intended for children under 13. If you are under 16, you may need parental consent to use our services, depending on your country’s laws (e.g., Germany requires consent for users under 16). We do not knowingly collect data from children under 13; if identified, such data will be deleted promptly.

10. Updates to This Policy
This Privacy Policy may be updated to reflect changes in our practices or legal requirements. Notice of any significant changes will be provided on our platform or via email.

11. Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact:

Unevis GmbH
Address: Paulinenallee 55, Hamburg 22769
Email: privacy@solidmeta.io

• Contact Details: Your name, email address, and phone number for communication and account management.
• Account Information: Username and password to secure your access.
• Financial Information: Credit card numbers or other payment methods for processing transactions.
• Content Information: Including 3D & 2D data models, metadata, and other materials you upload to personalize your experience.
• User Behavior Data: Preferences, searches, transactions, and engagement patterns to enhance service delivery.
• Technical Logs: Device details, browser types, IP addresses, and other technical data for improving system sec

3. Utilization of Your Information

We use your personal data to:

• Provide, improve, and personalize our services and platform.
• Communicate with you, including answering queries and sending updates.
• Process payments and maintain accurate transaction records.
• Detect and prevent fraud or other illegal activities.
• Enforce our Terms of Service and fulfill contractual obligations.
• Comply with legal and regulatory requirements.

4. Sharing Your Information

We may share your data with:

• Third-party service providers for operational support.
• Communicate with you, including answering queries and sending updates.
• Legal or governmental bodies when required by law.
• Detect and prevent fraud or other illegal activities.
• Other parties with your explicit consent.

5. Data Security

SolidMeta employs robust technical and organizational measures to protect your data against unauthorized access, loss, or damage. However, we acknowledge that no system is infallible and commit to acting swiftly in the unlikely event of a security breach.

6. Data Retention

Your personal data is retained only as long as necessary for the purposes outlined in this policy, or as required by law.

7. Your Rights

You have the right to access, review, and request changes to your personal data. For any such requests, please contact us directly through the provided contact details.

8. International Data Transfers

Users outside our base country should be aware their data may be transferred to regions with different data protection laws. By using SolidMeta, you consent to these transfers under the terms of this Privacy

9. Protecting Children’s Privacy

SolidMeta is not intended for children under 13. We do not knowingly collect personal information from children under this age. If such data collection is identified, it will be promptly deleted.

10. Updates to This Policy

This Privacy Policy may be updated to reflect changes in our practices or legal requirements. Notice of any significant changes will be provided on our platform or via email.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: info@solidmeta.io

Address:
Unevis GmbH
Paulinenallee 55
Hamburg 22769

We are dedicated to addressing your concerns promptly and thoroughly.